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Only the workspace owner can access Invoices and payment. The button appears when the workspace has a subscription.

Open invoices and payment

Billing summary with the Invoices and payment button at the top right.

Example paid workspace: Invoices and payment appears in the current-plan summary.

  1. Select your workspace and open Settings → Billing.
  2. Choose Invoices and payment in the current-plan summary.
  3. The Stripe customer portal opens in your browser.
In Stripe, you can:
  • Change your paid plan using Update plan, when available.
  • Cancel your paid plan at the end of the period you paid for.
  • View and download your invoices.
  • Update the payment method for your subscription.
Read Stripe’s customer portal documentation for more about the portal.
Stripe customer portal subscription screen showing Update plan and Cancel plan above the upcoming payment details.

Subscription screen from Stripe's public demo, showing Update plan and Cancel plan. Your portal's appearance may differ.

Screenshot source: Stripe’s public customer portal demo.

Why the button may be missing

  • Free with no subscription: the button isn’t shown.
  • You aren’t the owner: ask the owner shown in the summary.
  • Your subscription has fully ended: contact support for older invoices. You don’t need to upgrade again to ask for help.
Check that you’ve selected the correct workspace.

If a payment fails

If the summary shows Payment failed, ask the owner to update the payment method through Invoices and payment. If the portal doesn’t open or a charge is unclear, contact support. Never send card numbers, security codes, or passwords.