Privacy Policy

Lunagraph is operated by Twill LLC. In this policy, "Lunagraph," "we," "us," and "our" refer to Twill LLC and the Lunagraph website, hosted app, desktop app, editor, API, and related services.

If you have questions about this policy, contact us at putri@lunagraph.com.

When you request access, contact us, or book time with us, we may collect information such as your name, email address, role, social profile or website link, and any message or context you choose to share.

When you use Lunagraph, we may collect account information, workspace and project information, content you submit or create in the service, prompts and responses, feedback, and support communications.

We may also receive technical information from your use of Lunagraph, such as device, browser, app version, operating system, log, diagnostic, crash, and usage data.

We use information to provide and maintain Lunagraph, authenticate users, operate product features, respond to requests, manage access, provide support, improve the service, protect against abuse, and communicate product updates or administrative notices.

We do not sell your personal information. We may share information with service providers that help us operate Lunagraph, such as hosting, storage, database, authentication, analytics, email, scheduling, payment, infrastructure, and AI model providers.

If you connect a third-party service, such as GitHub, we use information from that service according to the permissions you grant and to provide the connected feature.

We keep personal information for as long as needed to provide Lunagraph, respond to you, maintain business records, comply with legal obligations, and resolve disputes.

You can ask us to update or delete your information by emailing putri@lunagraph.com. We may need to keep limited records where required by law or for legitimate business purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet service is completely secure, so we cannot guarantee absolute security.

You should use care when deciding what information to submit to Lunagraph or share with collaborators.

We may update this policy as Lunagraph changes. If we make material changes, we will update the date on this page and, when appropriate, provide additional notice.